📍Leyte, Philippines
With over 10 years of hands-on expertise in IT, transitioning from an IT Support Technician to System Administrator with a strong background in LAN Cabling, PC troubleshooting, Windows and Linux Servers, Network firewalls and shell scripting. My expertise extends to monitoring servers, resolving major downtimes, network problems and server outages. Demonstrated a proven track record of consistently working on-call and night shifts throughout the majority of the career.
Key Skills
SAMPLE PORTFOLIO
Portfolio: "Resolved duplicate entries in live production database"
Software: Python, MongoDB Atlas Database, Mongo Compass, Notepad++
Job Title: System Administrator
Year: 2022
Company: Talleco (Jobtarget)
Portfolio: "Developed a custom inventory system for Helpdesk Team"
Software: Power Apps, Power Automate, SharePoint
Job Title: System Administrator
Year: 2022
Company: Talleco (Jobtarget)
Portfolio: "Daily routine in managing call center campaign"
Software/service: VoIP, VICIdial, Asterisk, Linux, Softphones, Cisco IP Phones, pfSense Firewall
Job Title: IT Support Specialist
Year: 2017
Company: Cebu Tele-net Corp.
STI College Cebu, 2010
Talleco (Jobtarget)
Sherweb Inc.
PROFESSIONAL REFERENCE
Among his primary job responsibilities are to develop a custom-based web system module (using PHP & MySQL) using Vicidial (VoIP system) for QA purposes in lead tracking and call recordings. He also responded to system downtimes, provided reports to managers and was able to set up a back-up failover for both trunk carriers as well as the backup ISP. As well, he managed and deployed pfsense firewall/router as replacement of the corrupted VYOS firewall in less than 2 days including monitoring the VoIP trunk lines, monitoring and restricting bandwidths, and provisioning network switches to the right amount of end-users.
Charles Ho; CEO/founder of StarkBPO
(former COO in Telenet on 2015)
Ben was assigned as the main point of contact for on premise infrastructure and monitoring.
He is also assigned in AWS IaC build for network and resource spin-up using Terraform.
His strength lies on his flexibility with the tasks assigned to him, his eagerness to learn and research on new methods to automate tasks. Ben and I had worked together for over 2 years from our previous company Jobtarget/Talleco which I hold the role as SysOps Team Lead and Ben working under my team together with other System administrators and Cloud engineers, with the duration of two years I had the opportunity to push his promotion due to his work performance and attitude towards his role.Â
Eric Dela Cruz; IT System Administrator
(former Lead System Administrator in Talleco on 2020-2023)