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👋Hi, I'm Ben!
👋Hi, I'm Ben!
📍Leyte, Philippines
Highly skilled Cloud Ops Engineer with 10+ years of IT experience. I am dedicated to building, managing, and optimizing scalable and reliable cloud infrastructure, primarily within AWS environments. Leveraging a strong background in system administration and scripting, I drive automation through Infrastructure as Code (IaC) and streamlined CI/CD pipelines to enhance operational efficiency and maintain high system availability. My expertise extends to proactive problem-solving and ensuring continuous uptime through diligent monitoring and dedicated on-call support
System Admin (Cloud Ops)
Talleco (Jobtarget) | 2020-2023 | 🇵🇭 🇺🇸
System Admin (Cloud Ops)
Talleco (Jobtarget) | 2020-2023 | 🇵🇭 🇺🇸
Responsibilities
Responsible for AWS IaC builds for network and resource provisioning using Terraform and Gitlab.
Provide system administration support for Dev, QA and Prod environments, applications, and general technical issues.
Ensure system security and optimization through comprehensive patch management and routine cleanup of unused resources and accounts.
Serve as a point of contact for critical services including PowerBI, MongoDB, QuickSight, RedShift, Datadog and Veeam backup.
Manage technical support and installation for 100+ virtual machines in VMWare environments.
Served as a key point of contact for on-premise infrastructure, monitoring and backup.
Manage Active Directory (AD) infrastructure and user account lifecycles (onboarding to offboarding).
Achievements
Successfully executed cloud deployment to AWS using Terraform for web systems.
Resolved high MongoDB Atlas billing costs by investigating and identifying the root cause through independent analysis, leading to significant cost optimization.
Implemented and managed the integration of MongoDB Atlas with AWS EventBridge to enable real-time data streaming and event-driven workflows.
Resolved production database issues by scripting, deleting 10,000+ duplicate entries.
Restored 100% of lost developer projects through backup and recovery operations.
Ensured continuous operational stability by serving as the primary point of contact for on-premise infrastructure and monitoring.
Earned a promotion recommendation from the SysOps Team Lead based on consistent high work performance and positive attitude.
Skills
Automation & Tool: CI/CD, Terraform
Version Control: Gitlab
Scripting: UNIX, PowerShell, AWS Cli, Python
Project Mgmt. & Inventory: AirTable, ClickUp, JIRA, Slite
Database: MongoDB, MSSQL
Serverless: Lambda, Eventbridge, SQS, SNS, S3, DynamoDB
Network: VPC, Route53
Identity & Security: IAM, Identity Center, AzureAD, AWS SSO, AWS Organization
Analytics: Athena, Redshift
BI: QuickSight, PowerBI
App Integration: SNS, SQS
Virtualization & OS: VMWare, Ubuntu, Windows Server
Backup: Veeam Backup
Technical Support Advisor M356 (Azure)
Sherweb Inc. | 2023 | 🇨🇦 🇺🇸
Technical Support Advisor M356 (Azure)
Sherweb Inc. | 2023 | 🇨🇦 🇺🇸
Responsibilities
Provided advanced M365 technical support to enterprise clients.
Identified root causes and resolved complex technical issues, including security (AAD) and device management.
Delivered expert solutions and built trust with global system administrators.
Achievements
Resolved 90% of complex ADSync issues, reducing synchronization errors.
Increased security effectiveness by 30% via Conditional Access policies.
Reduced common support tickets by 40% through comprehensive documentation
Skills
Microsoft & Cloud: M365, Azure
Identity & Security: Active Directory (ADSync), Conditional Access Policies, MFA, Security
System Management: Windows Servers, PowerShell, Device Management
IT Specialist (VoIP)
Telenet | 2015-2018| 🇵🇭 🇯🇵
IT Specialist (VoIP)
Telenet | 2015-2018| 🇵🇭 🇯🇵
Responsibilities
Manage and administer the VoIP (VICIdial) system, including campaign settings, call routing, and system customizations, ensuring optimal call quality and performance.
Manage and deploy network infrastructure, including firewalls and switches.
Monitor system downtimes and provide reports to managers.
Achievements
Responded to system downtime, provided reports to managers and was able to set up a back-up failover for both trunk carriers as well as the backup ISP.
Installed and deployed pfsense firewall/router as replacement of the corrupted VYOS firewall in less than 2 days.
Optimized the quality of internet and voice quality by monitoring the VoIP trunk lines, monitoring and restricting bandwidths, and provisioning network switches to the right amount of end-users.
Developed a custom-based web system module (using PHP & MySQL) in association to Vicidial (VoIP system) for the QA’s convenience in lead tracking and call recordings.
Skills
VoIP & Telephony: VICIdial, VoIP Systems, Call Routing, Campaign Management, Call Quality Monitoring, Trunk Carriers
Networking & Security: pfsense, VYOS Firewalls, Routers, Network Switches, Bandwidth Management
Web Development: PHP, MySQL
System Operations: System Monitoring, System Troubleshooting, Backup & Failover, Incident Reporting
Certifications | 🪪
Certifications | 🪪
Award |🏅
Award |🏅
Sample Portfolio Video | 💼
Portfolio: "Resolved duplicate entries in live production database"
Software: Python, MongoDB Atlas Database, Mongo Compass, Notepad++
Job Title: System Administrator
Year: 2022
Company: Talleco (Jobtarget)
Portfolio: "Developed a custom inventory system for Helpdesk Team"
Software: Power Apps, Power Automate, SharePoint
Job Title: System Administrator
Year: 2022
Company: Talleco (Jobtarget)
Portfolio: "Daily routine in managing call center campaign"
Software/service: VoIP, VICIdial, Asterisk, Linux, Softphones, Cisco IP Phones, pfSense Firewall
Job Title: IT Support Specialist
Year: 2017
Company: Cebu Tele-net Corp.
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